NIXPLAY guarantees that the products will conform to each of their general descriptions within the Printed Gift Store and will be free from any defects in design, material, or workmanship for thirty (30) days from the date of shipment, except for defects caused by any customer provided corrupt or malformed images or files.
If there is an error on our side (defect, damage, or a quality issue), we will do everything we can to either re-order or refund you. Just reach out to our support team and we will review the issue.
We may ask you to provide a photo that will allow us to confirm the issue and solve your problem promptly. NIXPLAY will either recreate your order or provide a credit or refund to make sure you love your custom-made product. We may ask you to return the defective product prior to receiving credits or refunds. In this case, you will be responsible for shipping costs.
Due to the custom-made nature of these products, our return policy doesn’t cover buyer’s remorse.